Call Center Agent – Inbound Agent for Air Arabia

Call Center Agent – Inbound Agent for Air Arabia

Job Description
Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.

Job Requirements
Male-Female
B1-B2 Good in English & Arabic Languages.
High School/Diploma or equivalent.
Capable of using technology systems and tools such as Microsoft Office.
No hearing or articulatory problems.
No previous experience is required for this role; any experience would be treated as an advantage.
Capability of understanding market trends and channeling them leading to effective customer care solutions
Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
Capable of understanding customers’ problems and direct them in the right channel.
Ability to work for long hours and under pressure.
Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

للتقديم علي طلب توظيف خاص بمجالك من |هنا

The benefits we offer you:
Very attractive package
Overnight allowance
Fully-paid training
High chance to get promoted as you’ll be joining our very first waves

Work hours:
Rotational shifts, rotational days off
9 working hours including a 1-hour break

Job Details
Experience Needed:
1 To 3 Years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Not Specified
Salary:
8000 To 10000 EGP Per Month, 8000 To 10000 EGP Per Month, Medical Insurance, Life Insurance & Social Insurance Training Paid After Three Months. Profit Share And Q Incentives
Apply from here

لأحدث الوظائف وايام التوظيف المفتوحة تابع قناة شغل علي تليجرام من هنا
وظائف قد تهمك ،
》وظائف وفرص عمل خدمة عملاء فى One Click Crazy Deals
》وظائف وفرص عمل استقبال فى شركة ليدرز
》وظائف وفرص عمل فى شركة ال جي للالكترونيات
》سوشيال ميديا براتب 5500 جنيه – وأيضًا كورس لغة إنجليزية مجانًا

للتقديم علي طلب توظيف خاص بمجالك من |هنا