Customer Support Representative for Global Publishing & Distribution

Customer Support Representative for Global Publishing & Distribution

Job Description
Answer customer inquiries via phone, email, and in-person.
Answer inbound calls in a timely and friendly manner.
Evaluate problems and complaints of the callers and provide proper solutions to them.
Respond to the needs of customers and provide personalized service.
Complete call logs and reports.
Manage and update customer databases.
Follow-up on customer calls.
Review customer-provided details before confirming the order.
Verify order information, including location and order details, in the Odoo system.

Address issues such as late refunds, out-of-stock items, product replacements, exchanges, and other related matters.
Process returns in the Odoo system and documents the reason for the return.
Respond to customer emails regarding return requests and provide necessary information and instructions.
Collaborate closely with the finance department to ensure seamless synchronization of orders, refunds, and other financial transactions between Oddo and Shopify platforms.
Coordinate with the warehouse team to expedite product deliveries, update out-of-stock statuses on Oddo, offer alternative sizes when necessary, and handle any issues related to undelivered or incomplete orders.
Collaborate with the senior buyer in case of product defects; work together to address and resolve any issues with the vendors.

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Job Requirements
Ability to multi-task, prioritize, and manage time effectively.
Demonstrates a positive, enthusiastic, friendly attitude
Knowledge of internet usage (browsing), good knowledge of Microsoft Office application.
Excellent communication and presentation skills.
Graduate from Language schools
Fresh Graduate
New Cairo, Nasr city and Heliopolis residents are preferable.
Strong verbal and written communication skills
Ability to analyze and identify customer concerns, think critically and provide appropriate solutions

Job Details
Experience Needed:
0 To 1 Year
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Bachelor’s Degree
Salary:
5000 To 6000 EGP Per Month, Bonuses
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