Customer Service Officer – MIDBANK

Customer Service Officer – MIDBANK

About MIDBANK
MIDBANK was inaugurated as an Egyptian Joint Stock Company on May 27th, 1975. Remarking on its golden anniversary in Egypt, MIDBANK has set clear strategies and prospects to ensure a remarkably outstanding banking experience for its multi-sector client base without compromising safety as client’s satisfaction always remains MIDBANK’s leading value.

MIDBANK was inaugurated as an Egyptian Joint Stock Company on May 27th, 1975. With the approaching golden jubilee, MIDBANK has set clear strategies and prospects to ensure a remarkably outstanding banking experience for its multi-sector client base without compromising safety as client’s satisfaction always remains MIDBANK’s leading value.

Main role
Maximizing profits through ensure selling all product lines
Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face or at the telephone
Effective use of tools and information to drive customer service delivery and Retail performance
Ensure all customer needs are met, and sales opportunities are maximized Achieve cross sale penetration rates and elite referrals achieved for account opening, lending and other sales
Developing and growing new business relationships
Ensuring consistently high level of customer service through seeking ways of streamlining and improving turnaround times by effectively dealing with customer complaints and achieving ongoing improvement in the Customer Satisfaction Rating
Continually monitoring and reviewing procedures in place and ensuring compliance with all requirements, audit recommendations and local laws

Job requirements
Bachelor’s degree
Minimum of 3-year experience in banking sector
Proven ability in customer relationship management
Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs

For Apply :
Interested candidates can send their updated resumes on [email protected] , and please mention the Job title and Job code in the subject of the e-mail.
OR Apply From Here

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