Administrative Executive – Cleopatra Hospital

Administrative Executive – Cleopatra Hospital

About us
Established in July 2014, Cleopatra Hospitals Group (“CHG”), is a healthcare investment platform with the aim of enhancing the quality and accessibility of healthcare in Egypt. The platform was formed by Abraaj, a leading private equity investor operating in global growth markets, in partnership with leading development and financial institutions, including the European Bank for Reconstruction and Development (EBRD), Deutsche Investitions-und EntwickungsgesellschaftmbH(DEG), and the Sociétéde Promotion et de Participation pour la CoopérationEconomique S.A. (Proparco) CHG uses its platform and resources to improve service quality, enhance operational efficiency, invest in the latest medical technology and apply the best global healthcare practices to serve the Egyptian Market. CHG acts as a holding company, which owns 6 strategically located hospitals :- – Cleopatra Hospital (Heliopolis) – Cairo Specialised Hospital (Heliopolis) – Queens Hospital (Heliopolis) – Nile Badrawy Hospital (Maadi) – Shorouk Hospital (Mohandessin) – El Kateb Hospital (Mohandessin) We also own and operate 2 new polyclinics: One in 5th Settlement and one in Sheikh Zayed.

Job Description
Key Responsibility (Tasks):
To work closely with the multi- disciplinary units’ team to maintain recognized standards promoting efficient ward management and seamless patient relation.
To maintain patient confidentiality in respect of electronically and manually held records.
To welcome and assist patients, relatives and other visitors on arrival to the ward and inform appropriate ward staff.
To communicate effectively and with empathy with patients and relatives on arrival to the ward
To communicate effectively and with discretion when necessary, with written, telephone and face-to- face contact, with patients and visitors.
Conducts Patient Interview Protocol along with the Head Nurse in charge through hourly rounds starting at 9:00 am including checking all ward in-patients and facilitation of their accommodation to maintain hospitality and service levels.
To ensure patients are appropriately received, admitted, transferred, discharged and where necessary make follow up appointments, from the ward using the appropriate systems.
To maintain patient medical files, X-rays and other associated documentation in a timely manner and in accordance with hospital policy.
To complete basic patient administrative documentation e.g. Patient files preparation.
To request N. Aid as required and occasionally deliver and collect items.
To arrange appropriate patient transport as requested by ward staff and communicate effectively with Emergency Department for ambulance car provision.
Informs specialist physician in charge when patient arrives to the ward/ ICU.

Uploads the investigations, medications and consumables orders on HM IS.
To be responsible for entering and updating accurate information on HMIS such as medical care charges and doctors’ fees uploading.
Coordinates with cardiac or same specializations clinic for implementing services for IP.
Communicates with specialist physician regarding consultations for IP and medical record preparation.
Send Co- management & transfer of consultation to medical records or admission office for registration on HMIS.
Uploads O.R orders and confirming packages on the computer system.
Conducting daily interim bills and uploaded charges revision for currently staying patients in conjunction with Financial Advisors.
Obtain sponsored patients’ financial clearance for procedures through Insurance department.
Uploads consumables (Medical Supplies) on the computer system which been written by the nurses in the manual sheet on a shift-to-shift basis.
Uploads companion orders.
Follow up of results of investigations to communicate with responsible physicians.

Job Requirements
Bachelor’s degree
1 to 3 Years of Experience
Problem-Solving.
Medical Terminology.
Communication skills
Customer focus.
Very good command of both Arabic and English Languages
Very good in MS Word and Excel.
Good interpersonal and administrative Skills.

Job Details
Experience Needed:
1 to 3 years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Not Specified
Salary:
Confidential, Medical & Social insurance, annual increase & profit share according to Group policy & labor law.
Job Categories:
Administration
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